For any enquiries, please contact our Customer Service team by email, mail, phone or fax:
Waterford Wedgwood Royal Doulton (WWRD) Australia Pty Limited
100 Holbeche Road, Arndell Park NSW 2148
Email: info.aust@wwrd.com
Phone: 1300 852 022 or (02) 8665 8200
Fax: (02) 9831 1631
For stock loans, visuals or press releases contact Kelly Marosszeky, Public Relations Manager
Email: kelly.marosszeky@wwrd.com
Phone: (02) 8665 8208
Can WWRD Australia repair a damaged piece of china?
WWRD Australia does not offer a restoration service for collectors. We would recommend that you contact a ceramic restorer to advise you on the repair.
Can WWRD Australia supply discontinued product? If WWRD Australia has sold out of discontinued product we do not keep stocks. If you are looking for obsolete collectables we suggest that you contact an antique dealer or auction house:
NSW
East West Collectables, Shop 85, 531 South Dowling Street, Surry Hills 2010.
Phone: (02) 9361 3244
Email: doultongregg@yahoo.com.au
Web: www.eastwestcollectables.com
Upwell Antiques, Mittagong Antique Centre, 85-87 Main St, Mittagong.
Phone: (02) 6232 6255
VIC
Tysons, 375 Malvern Rd. South Yarra
Phone: (03) 9826 9910
QLD
Roundabout Antiques, Cnr. Hume & Campbell Sts. Toowoomba
Phone: 07 4632 8805
Fax: 07 4632 8806
Email: sales@roundaboutantiques.com.au
Web: www.roundaboutantiques.com.au
China matching organisations may be able to help with discontinued tableware:
Chinafinders Phone: (07) 3878 4075 Web: www.chinafinders.com.au
Chinamatching Service Phone: (07) 5485 0888 Web: www.chinamatching.com.au
Replacements Ltd (USA) Web: www.replacements.com
Does WWRD Australia buy back dinner services or collectables? No, we do not offer a buy back service. However, antique dealers or china matching organisations may be able to help you to sell items (see contacts in ‘Can Royal Doulton supply discontinued product?’ section above).
Can WWRD Australia provide a valuation for discontinued pieces?
No, we are unable to assist you with a valuation for out of production items as we are not sufficiently involved with the secondary market to provide accurate information and would not wish to influence secondary market prices. We recommend that anyone wishing to obtain a valuation on discontinued pieces should contact a specialist dealer or one of the leading auction houses. (see contacts in ‘Can Royal Doulton supply discontinued product?’ section above).
Why is the date on the bottom of my Royal Doulton figure (or tableware) different to the year of introduction / year of production?
The date which we incorporate in our backstamps is the date of copyright registration and does not necessarily relate to the year in which an item is introduced. It is not unusual for a figure to be copyright registered the year before it is launched. The year a figure is made is represented by the symbol (or cypher) on its base.