Consumer Enquiries

For any enquiries, please contact our Customer Service team by email, mail, phone or fax:
Royal Doulton Australia
20 Anella Avenue, Castle Hill NSW 2154
Email: rdcustserv@royaldoulton.com.au
Phone: 1800 252 034 (toll free)
Fax: (02) 9989 5155

Media Enquiries

For stock loans, visuals or press releases contact 360 Degrees Focus
Email: Kathee Gunn (kathee@360focus.com.au)
or Beth Pawlik (beth@360focus.com.au)
Phone: (03) 9509 0800

Frequently Asked Questions

Can Royal Doulton repair a damaged piece of china?

Royal Doulton does not offer a restoration service for collectors. We would recommend that you contact a ceramic restorer to advise you on the repair.

Can Royal Doulton supply discontinued product?

Royal Doulton has sold out of discontinued product we do not keep stocks. If you are looking for obsolete collectables we suggest that you contact an antique dealer or auction house:
NSW
East West Collectables, Shop 85, 531 South Dowling Street, Surry Hills 2010.
Phone: (02) 9361 3244
Email: doultongregg@yahoo.com.au
Web: www.eastwestcollectables.com
Upwell Antiques, Mittagong Antique Centre, 85-87 Main St, Mittagong.
Phone: (02) 6232 6255
VIC
Tysons, 375 Malvern Rd. South Yarra
Phone: (03) 9826 9910
QLD
Roundabout Antiques, Cnr. Hume & Campbell Sts. Toowoomba
Phone: 0417 714 105
Web: www.roundaboutantiques.com.au

China matching organisations may be able to help with discontinued tableware:
Chinafinders Phone: (07) 3878 4075 Web: www.chinafinders.com.au
Chinamatching Service Phone: (07) 5485 0888 Web: www.chinamatching.com.au
Replacements Ltd (USA) Web: www.replacements.com

Does Royal Doulton buy back dinner services or collectables?

No, we do not offer a buy back service. However, antique dealers or china matching organisations may be able to help you to sell items (see contacts in ‘Can Royal Doulton supply discontinued product?’ section above).

Can Royal Doulton provide a valuation for discontinued pieces?

No, we are unable to assist you with a valuation for out of production items as we are not sufficiently involved with the secondary market to provide accurate information and would not wish to influence secondary market prices. We recommend that anyone wishing to obtain a valuation on discontinued pieces should contact a specialist dealer or one of the leading auction houses. (see contacts in ‘Can Royal Doulton supply discontinued product?’ section above).

Why is the date on the bottom of my Royal Doulton figure (or tableware) different to the year of introduction / year of production?

The date which we incorporate in our backstamps is the date of copyright registration and does not necessarily relate to the year in which an item is introduced. It is not unusual for a figure to be copyright registered the year before it is launched. The year a figure is made is represented by the symbol (or cypher) on its base.