Product Recall

The product codes can be found on the side of the packaging, in the bottom corner; see below.

We apologize for any inconvenience this may cause you. We continually strive to meet our customers’ and consumers’ expectations in providing the highest quality products and will take all necessary steps to ensure we are meeting those needs.

Questions & Answers

1. Why have you decided to recall the Lunar Decanter & Tumbler Set by Royal Doulton?

The quality and safety of our products are of utmost importance to us. We have discovered that Royal Doulton’s Lunar Decanter & Tumbler Set, including a crystal decanter and four tumblers (drinking glasses), does not meet our high quality standards. The tumblers in question could break more easily during normal use and cause a laceration risk to the user. We have therefore decided to recall the whole Royal Doulton Lunar Decanter & Tumbler Set, and apologize for any inconvenience this might cause.

2. When and where has this product been sold and when?

This set has been sold solely in Australia and New Zealand between 1st December 2021 and 25th July 2022. Only the tumblers in the set do not meet our high quality standards, but we are recalling the full set – including the decanter – as they have been sold together.

3. Where has this product been sold to consumers (online, retail stores, etc.)?

In Australia, this set has been available on our Australian Royal Doulton website (www.royaldoulton.com.au), and through retail Concession stores MYER and David Jones in addition to David Jones Online platform drop ship. In New Zealand, this set has been sold through the retailers Ballantynes and Smith & Caughey and our David Jones Wellington Concession store.

4. How can the product in question be identified?

The product in question can be identified through the following codes: Product code 2370101, SAP code 1063080, Barcode 0701587468862.

5. Who is responsible for the recall?

Both in Australia and New Zealand: Fiskars Australia.

6. Are your other products safe to use?

The quality and safety of our products are of utmost importance to us. Our products have been tested and perform excellently for the activities and environments they were created for. We keep a close eye on the performance of all our products and investigate all consumer complaints carefully to ensure optimal product safety.

7. If a consumer’s product appears to be okay, can they continue using it? And if the problem seems to be with the Lunar Decanter set’s tumblers, can the consumer keep the decanter?

We ask all consumers to return the whole set with a receipt; they will be reimbursed for it.

8. If a consumer no longer has a receipt for the product, can they still return it?

Yes. The recall notification to consumers instructs them to return the product to the retailer or stockiest from which it was purchased with a receipt for a full refund. In case they do not have a receipt, return the product to the retailer or stockiest from which it was purchased without a receipt for a refund.