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Delivery Policy
CHRISTMAS DELIVERY NOTICE
To receive your delivery before Christmas order by:
- Standard & International deliveries - Midnight AEDT Thursday 13th of December
- Express delivery 1-2 business days - Midnight AEDT Tuesday 18th of December
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All orders ship from our warehouse in Arndell Park, NSW Australia and are shipped to a single address. You can choose from three different shipping options:
Standard Delivery within Australia
- - NSW, ACT, VIC, QLD & SA - $9.95
- - WA, TAS & NT - $14.95
Express Delivery within 2 business days for Australian Capital Cities (metropolitan areas only):
- - Sydney, Canberra, Melbourne, Brisbane & Adelaide - $19.95
- - Perth, Hobart & Darwin - $24.95
International Delivery $29.95 for New Zealand and $49.95 Rest of World
Personalised Orders - Express delivery is not available for personalised/engraved orders as they require 7 additional business days of production time prior to shipment. Personalised/engraved products will be shipped with non-engraved products in the same order.
Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.
Refer to the information below on delivery times and conditions for each delivery option.
Standard Delivery within Australia
Standard Delivery is charged at a flat fee of:
- - $9.95 for all deliveries within NSW, ACT, VIC, QLD & SA
- - $14.95 for all deliveries within WA, TAS & NT
Delivery to PO Boxes is only available to Australian deliveries.
We use Australia Post for all standard deliveries within Australia. Australia Post delivers during normal business hours. If you are not at home when the goods are delivered, Australia Post will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time.
If at Checkout you give "Authority to Leave" your parcel if not home, a signature is not required on delivery and your package will be left at a suitable place at your delivery address. If the Australia Post contract driver cannot identify a suitable place to leave your package and deems the goods will not be secure if left, your package will be delivered to the post office for collection and a card will be left.
If products are in stock they will normally be despatched within 3 working days of accepting your order and after despatch should arrive within 2 – 10 business days depending on your location, longer for International orders.
*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by Australia Post, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.
Express Delivery within 2 Business Days for Australian Capital Cities
Delivery is charged at a flat fee of:
- - $19.95 for Express Delivery to Sydney, Canberra, Melbourne, Brisbane & Adelaide
- - $24.95 for Express Delivery to Perth, Hobart & Darwin
Delivery is available to metropolitan areas only.
Delivery to PO Boxes or Parcel Lockers is NOT available for express services.
Express Delivery within 2 Business days, parcels are only delivered Monday to Friday between 9am to 5pm excluding any public holidays.
Customers in areas who qualify for Express Delivery will be able to select this option at Checkout.
We use StarTrack Express for all express deliveries, if you are not at home when the goods are delivered, the driver will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time.
If at Checkout you give "Authority to Leave" your parcel if not home, a signature is not required on delivery and your package will be left at a suitable place at your delivery address. If the driver cannot identify a suitable place to leave your package and deems the goods will not be secure if left, your package will be delivered to the post office for collection and a card will be left.
International Delivery - Delivery outside Australia
International Delivery is charged at a flat fee as follows:
- $29.95 for all deliveries to New Zealand
- $49.95 for all deliveries to the following countries:
- Asia – All countries (other than China, Indonesia, Malaysia, Pakistan and Taiwan where we are unable to deliver)
- Canada
- Europe – All countries (other than Belgium, Bulgaria, Greece, Lithuania, Romania, Russia, Turkey and Ukraine where we are unable to deliver)
- Japan
- United Kingdom
- USA
- Rest of world - All countries (other than Egypt, Israel and Nigeria where we are unable to deliver)
We cannot deliver to PO Boxes outside Australia, therefore a residential or business address is required.
Delivery is provided by DHL or DSV couriers. If you are not at home when the goods are delivered, our couriers will leave a card.
Customs and Duty Charges
International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reach its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.
We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.
All Pricing
The product prices quoted on our website are in Australian dollars the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.