Delivery Policy
Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
You can also track your parcels on auspost.com.au by using the tracking tool.
Enjoy complimentary shipping on all AU orders $199 and over for a limited time
Complimentary Shipping Terms and Conditions:
- The price of the product/s must meet the required amount ($199 AUD) in order to receive complimentary shipping. Shipping cost does not count towards your total to qualify.
- Standard delivery service only, refer to Standard Delivery within Australia in Delivery Policy for more details.
- Complimentary shipping is only available for orders placed on royaldoulton.com.au for delivery to an Australian address.
All orders ship from our warehouse in Huntingwood, NSW Australia and are shipped to a single address. You can choose from three different shipping options:
We strongly recommend that you do not instruct any shipping company to leave a delivery from us at any unattended location. Www.royaldoulton.com.au accepts no responsibility whatsoever for any delivery left at an unattended location.
Standard Delivery within Australia - Free for orders over $199 for a limited time.
- - NSW, ACT, VIC, QLD & SA - $9.95
- - WA, TAS & NT - $14.95
National Express Delivery:
- - Sydney, Canberra, Melbourne, Brisbane & Adelaide - $19.95
- - Perth, Hobart & Darwin - $24.95
Same Day Delivery - Sydney Metropolitan Areas
Delivery and handling fee - $49.99
Available in Sydney metropolitan areas only. This option is available when a qualified postcode is entered at checkout.
Weekdays - order before 12pm Sydney time, for delivery before 9pm on the same day.
Weekend deliveries are currently unavailable.
No PO boxes or parcel lockers.
International Delivery
Available for New Zealand only, at a cost of $49.99
Personalised Orders - Express delivery is not available for personalised/engraved orders as they require 7 additional business days of production time prior to shipment. Personalised/engraved products will be shipped with non-engraved products in the same order.
Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.
Refer to the information below on delivery times and conditions for each delivery option.
Standard Delivery within Australia
Express Post
International Delivery - Delivery outside Australia (New Zealand only)
International Delivery is charged at a flat fee as follows:
- $49.95 for all deliveries to New Zealand
We cannot deliver to PO Boxes outside Australia, therefore a residential or business address is required.
Delivery is provided by DHL or DSV couriers. If you are not at home when the goods are delivered, our couriers will leave a card.
Customs and Duty Charges
International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reach its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.
We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.
All Pricing
The product prices quoted on our website are in Australian dollars the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.